1.) All returns must be returned within 30 days from the original orders delivery date. In original packaging and in salable condition. (* see #6 and #8 below)
2.) Items that are returned for credit (money-back) will be charged a 15% re-stocking fee. Shipping fee's will not be refunded.
3.) Framescape's Try it Until You Like It exchange program allows you to choose a frame with confidence. If you are not happy with the fit you can exchange it at no additional cost up to 3 times within 30 days. Frames returned for a refund will be charged a 15% restocking fee.
Buyer is responsible for all return shipping costs and should purchase insurance in case of loss.
Frames returned for exchanged will be used as a 100% credit on the returned frame towards any other frame that we sell. Any difference of the exchanged item will be handled by our billing department, and will be refunded/billed accordingly to your account.
4.) Returns without a return authorization form or number may be rejected and returned back to the customer at the customer's expense.
5.) Please allow up to 7 business days for your Return/Exchange to start processing from the date we receive your returned package. We suggest that you purchase tracking services for your returned package shipment so you may obtain information of when we received your returned shipment. Returns are processed as soon as possible.
6.) All returns must be shipped back in the same condition in which it was shipped to you. All product materials (such as case, lens, box, cloth, etc.) that were included in your package are to be shipped back as well. We have the right to refuse any return if we find the returned item was used, did not include all packaging materials (as listed above) and/or not in the same condition it was sent to you.
7.) If packages are received from us damaged caused by the shipping courier, then we require the customer to report this immediately to our customer service department so claim issues can be handled accordingly with the shipping courier. If this type of situation is not reported to our customer service department within 12 business days of the delivery date, then the damaged package which you received may not be accepted for a claim or a refund. If a shipment is lost, damaged or is missing contents that are related to an error with the shipping courier, then a reimbursement of the item may not be processed until the claim has been investigated and approved by the shipping courier. After claim approval with the courier, a full refund to your account or a re-shipment of your order will be processed at no extra cost to you.
8.) If the returned merchandise is missing any original packaging and/or materials such as the demo lens, case, cloth, etc., your returned product may be rejected.
9.) If you receive a package with missing contents and/or damaged items, not caused by the shipping courier, you are to report this to our customer service department within 5 days from the delivery date so further assistance can be provided regarding this situation. If this is not reported within the 5 days from when you received the package, then further assistance may not be available for this type of situation.
10.) Any return/exchange request that does not comply with the returns/exchanges policy may be refused and shipped back to the shipping address currently on file in your order. This will be shipped back to you the least expensive way we offer at your expense, and we will not hold any responsibility for refused returns/exchanges which are not received by the customer and that do not comply with our returns/exchanges policy. Additional shipping fees that are offered in our Shipping Rates
page will be applied if requested prior to the refused merchandise shipping.
11.) Any Non-Refundable products(s) will not be returned to the customer unless the customer requests for them to be returned, by the time the customer's return has been reviewed/processed by the returns department. Customer will be responsible for paying any Shipping Fees
associated with returning non-refundable products(s) back to the customer.
12.) International customers who return merchandise must be sure to declare the item as "Returned Without Value" or we will charge you for any duties incurred by US Customs.